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Sharing a VoIP Account or Plan

posted Oct 3, 2016, 10:17 AM by EZvoip Co   [ updated Nov 14, 2016, 1:28 PM ]
Some of our customers find our offer so attractive that they have to share it with their friends (don't forget our referral program!) and family. There are essentially 3 ways our service can be shared. We will refer to the set of credentials used to login to our website (email as "username") as "account" and the credentials entered into a softphone or ATA (also referred to as YourUserID and YourPassword) as "subaccount". You can always find the subaccount details under "My Services" upon login.

  1. Same account, same subaccount. This is the easiest in terms of setup. You share all accounting of calls and there is no privacy. Unlimited outgoing calls may be placed; however, incoming calls may pose difficulties. This could be mitigated by specifically setting up only one of the devices that are set up with the same subaccount to receive incoming calls. This means that only one device will ring, while the others will not be ringing at all and will not be receiving incoming calls. This is a bit of a waste, since calls within our network are free, but it can be set up very easily, without us having to change anything.
  2. Same account, different subaccounts. Each subaccount can now receive calls and each subaccount may have different phone numbers. Additionally, it is possible to set up an IVR that allows sharing a phone number by prompting the caller to press a key to determine which subaccount will ring. Each subaccount must have its own calling plan and minute sharing is not possible as with the previous solution, but all calls between the two subaccounts are free. The subaccounts share the main account's funds and call list.
  3. Different accounts, different subaccounts. This scenario takes all the benefits of the previous setup and adds privacy. Since accounting is done separately, as long as login and passwords are not shared, the calling data is unknown to the other account holder. On the downside, payments must be made to two accounts rather than just one, as with the previous two solutions.
Neither subaccount (for setup scenarios 2, 3) needs to have a phone number associated with it in order for phone calls to be made between them. They can be called using the extension we provided in the welcome email (starts with 10). For this to work, both subaccounts must be using the same server.

Except for the first scenario, in the second and third you can have all subaccounts ring on an incoming call using our Call Hunt feature (11 in the list).