Answers‎ > ‎

Can I order multiple phone numbers (DIDs)?

posted Oct 10, 2011, 1:30 PM by EZvoip Co   [ updated Feb 9, 2012, 6:11 AM ]
Because having a phone line is so cheap and easy (less than $2 / month for each additional phone line in most areas) and you are billed on usage only, regardless which phone line you use, it becomes extremely easy to add a phone line. This second phone number can be in your existing area code or anywhere else in the world. It can even be a toll free number at less than $4 / month!

We can set up new phone lines for you which you can access using either your ATA (each ATA has 2 phone line jacks usually allowing for two separate lines) or softphones installed on your computer or Android / iPhone / Blackberry / Windows Phone. Each such a phone line can be administered from your account and would come with a full set of calling features, including its very own voice mail.

It is best to set up new phone lines on a new, different account which we would create for you. This way, you will be able to have two separate phones or a 2-line phone / softphone. This arrangement would also allow you to call home your spouse when away or call her and receive calls for free from her while traveling, provided that both you and your spouse are using softphones on your smartphones. This setup is best if your second line is for business and you want to keep billing separate or even a toll-free number. (In this arrangement, you would still be able to receive all calls on the same phone line via call forwarding as shown below, if you wish.)

Alternatively, in the simplest scenario, each additional phone line could ring on your main phone line. We can optionally add a prefix to the Caller ID names so that whenever someone calls you on that particular phone number, the prefix appears on your Caller ID display before the name. You could then manage those numbers from your account, as follows:
In the example above, you can see 4 phone numbers being routed to the same phone line. The first three are local to Toronto, while the last is a special international number called iNUM. Each number (except the main one) is set with its own Caller ID prefix, so when it rings the main line, the prefix is displayed before the name on the display, allowing the owner to know which phone number they are answering. If the ring is left unanswered, it goes into the voicemail (or IVR) associated with each phone line.

More complex, PBX (private branch exchange) - like or IVR (Interactive Voice Response) setups are also possible and available on request.